Login problems generally come in the following patterns:
If you've used a link from off-campus and are trying to login on a brown-ish colored "RPAS" screen with "Keystone Library Network" branding:
- You are in the right place, try this in the right-hand login options box:
- Select "Shippensburg University" from the list
- Enter your Ship email address
- Enter your password (chcek for Caps Lock and typos)
- If this does not work, try this in the left-hand login options box:
- Enter your Ship ID number, an 11 digit number starting with 65
- Enter your last name (capitalization does not matter)
- If neither option works, there is a problem with your account.
- Email librarian@ship.edu
- Tell us what database you were trying, copy/paste any error messages displayed, and give us your full name.
- We will troubleshoot the error and get back with you
If you are being asked for a login on any page which does not match the login page description above - there is a problem with the link you are trying to access. To try fixing this yourself:
- Go to the library website http://library.ship.edu
- If you know the database you want
- go to the Databases List A-Z
- Select the tab for the first letter of the database name
- Click the name to enter the database
- If you get errors from the login page
- email librarian@ship.edu
- Tell us what database you were trying, copy/paste any error messages displayed, and give us your full name.
- We will troubleshoot the error and get back with you
- If you know the journal title you want, go to thge Journal List A-Z
- go to the Journals List A-Z
- Search for the name of the journal
- Click the name of a database which conatins the journal
- If you get errors from the login page
- email librarian@ship.edu
- Tell us what database you were trying, copy/paste any error messages displayed, and give us your full name.
- We will troubleshoot the error and get back with you
